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Shipping & Returns

Welcome to the online store cheap Converse. Here you can get complete information about shipping and returns.

The shipment:

1. Safe shipping guaranteed: If you order items and money, we would like to receive information and process orders within 24 hours, this time is in the collection of package goods, contact the shipping company and shipping the goods.

2. Then the package will be shipped after confirmation of international shipping method EMS, DHL, and other options that can be taken. After sending the order, you can get tracking numbers and e-mail URLs through which you can register on our website. If the product is in stock, it can be obtained within 5-8 days.

3. Ensure proper information you provide, such as customers, address, email, phone, etc. We would like to send the goods to you based on the information, so please confirm 100% correct.

4. tracking number you can follow the contract process. ensure safe transportation. If you do not receive the package within one month from the day we sent, please contact us and we will refund your full payment.

Returns and exchanges

We make every effort to ensure 100% satisfaction. To request a refund, you must contact the customer service department and report the reasons for the return. All items sent back to us must be complete in original condition with all tags and labels: unused, unused, altered or washed, etc., within 30 days, you can use the return beyond the period required not going to return or exchange costs shipping Returns and exchanges are collected by customers.

For returns:

Returns can be sent back within 7 days of receipt, all returned items have never been used in the new state. All returned packages must be insured. When it comes to return the correct position for a refund: all returned items are subject to a restocking fee of 15%. Buyers are always responsible for shipping costs.

In the bags:

Only changes for new items are accepted and never used with all accessories and packaging. Please return items within 7 days of receipt. All return packages must be insured, exchanges will be shipped within 5-7 days after receipt of the return. Buyers are always responsible for shipping costs.

Important note:

1. Although they provide free transport policy does not cover the cost of return shipping. Given the time and money consuming, you will appreciate if you can make all your questions and concerns clear before placing an order.

2. Please contact first the customer service in order to obtain the return address.

3. Do not be liable for any loss or lost during the return package sending, receiving original post it should be kept to claim damages.

Order Cancellation

You must request the cancellation of the order before the order has been sent. Because that will process all orders as quickly as possible within 12-24 hours so they are after ordering, not always able to cancel the order after the introduction. If the request cancellation after shipping, order will be treated in accordance with the return policy. I hope you can understand in this key point.

Your satisfaction is our pursuit, if you want to know more about our products information, just contact us for free, we will fix it as soon as possible.
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